Attendance, Ticketing Terms and Policies

Please visit lajollaplayhouse.org/parking for the latest information.

La Jolla Playhouse works to ensure performances are accessible to all audiences, and we work closely with UCSD to make the theatre facilities accessible to all visitors. Our venues cater to a range of access and special seating requirements. 

If you have access or special seating requirements, please review the Access offerings here and contact Patron Services to book your tickets. 

lajollaplayhouse.org/access

There’s no dress code for attending La Jolla Playhouse. Wear what you’ll feel comfortable in. It can get cold in the theatre, so consider an extra layer. Some people find it fun to get dressed up, some people come straight from work, some people enjoy wearing ‘themed’ outfits for the show they are seeing, and many people come in whatever they are wearing that day.  

The only restrictions are clothing items displaying offensive text and/or images, or items that restrict the view of others, e.g. large hats. Guests are also prohibited from being barefoot while walking inside the premises. We ask that people do not wear strong perfume or cologne.

You must hold a valid ticket to attend an Event. Tickets are only valid for the event and seats stated on the ticket. This ticket is a revocable license. LJP reserves the right to refuse admission or eject any person whose conduct is deemed to be disorderly, illegal or fails to comply with the La Jolla Playhouse Community and Workplace Safety Policy.

Latecomers

It is our aim to start performances at the advertised time. Out of respect for the cast, for the safety of everyone, and to ensure minimum disruption to fellow theatre-goers, latecomers may need to wait until an appropriate break or intermission to enter the theatre. Latecomers may be directed to standing room or another seat at the discretion of the House Manager, and may take their assigned seats at intermission. Guests may need to be seated separately depending on availability of seating in positions that do not disrupt the performers and audience members. La Jolla Playhouse accepts no responsibility for inconvenience to latecomers. 

Re-entry to the theatre

Re-entry policies vary per show depending on the configuration of the theatre and how we can best minimize disruption to the performers and audience members, so please check with the Front of House staff regarding re-entry. Please retain your ticket at all times as re-entry will not be granted without a valid ticket for the subject performance.

• You must allow adequate time for collection of tickets on arrival at the venue and provide adequate proof of ticket purchase, if requested. We do not accept responsibility for any delays that may be encountered at the Box Office/Will Call prior to an event.
• Theatre doors open approximately 30 mins prior to the scheduled performance time, at the discretion of the House Manager. 
• You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you.
• Anything brought into the theatre must fit on your lap or completely under your seat without blocking any aisles.
• Ticket-holders enter Events / Venues at their own risk. 
• You should make your own further inquiries before deciding whether an Event is suitable.

In general, La Jolla Playhouse’s performances are intended for adult audiences. La Jolla Playhouse generally advises that our shows are appropriate for young people aged 12-13 and up due to some instances of adult themes and language. Where there are exceptions, this is mentioned in the Content Guidance provided for each show, and communicated with ticket holders through pre-show reminders. 

We understand sensitivities vary from person to person, and encourage parents to use their best judgment when deciding to bring teens or younger children. If you have questions about content or age-appropriateness beyond what the content guidance provides, please get in touch with our Patron Services team at [email protected] or (858) 550-1010 and we’ll be happy to give you more info.

Children under the age of 6 and babes in arms are not permitted in the theatre during performances, unless the performance is specifically for children. Unaccompanied minors ages 12 and under are not permitted in the theatre.

Food and beverages are available for sale prior to performances from the restaurant, bar or concessions stand. No outside food or beverage is allowed at La Jolla Playhouse. Drinks with lids are allowed in the auditoriums. No food is allowed in the auditoriums.

• Outside the theatre – We want you to remember this moment so we welcome you to take pictures and videos in our lobby spaces and share online. We love seeing your photos on social media. Tag @lajollaplayhouse. 
• Inside the theatre – The use of phones, photographic, audio or video recording equipment is prohibited during a performance. To avoid disturbing performers and the audience, please switch off all electronic devices during the performance. Please be aware that glow and vibration from your phone also causes a disturbance.

• We may photograph or video an event including the audience at an event. Signs will be posted in the lobby of the theatre if photos or video are being taken. The ticket-holder consents to the use of their image or likeness incidental in any video, photograph, transmission or recording of the LJP event for use in any format or media (currently existing or to be developed in the future), including but not limited to publication, print, TV, electronic, internet and social media. 
• If you do not want to be photographed, please talk to a member of Front of House staff who can communicate with the photographer, and may be able to change your seats if needed.

• Programs, dates and artists are subject to change. While we endeavor to keep ticket-holders informed, Event details may change sometimes with little or no notice. For example, artists or other participants may be added, withdrawn or substituted. 
• We may vary seating arrangements. Despite any seat number on your ticket, we do not guarantee you any particular seat. If we need to allocate a different seat to you for operational reasons, including a change of venue, we will use reasonable endeavors to ensure it is in a location of comparable value to the seat number on your ticket.
• Due to the nature of developing new works for the stage, seating and sightlines may adjust when shows move from rehearsals into the theatre. If your seats or sightlines are affected, we will contact you to offer equal or upgraded seats to ensure your enjoyment.
• At times, during the course of selling tickets to an Event, we may alter the price of tickets on sale.  Such alterations do not affect the terms and conditions applying to tickets purchased before the price change and do not entitle you to claim a refund on your ticket price or the difference between your ticket price and the newly adjusted ticket price.
• At times, during the course of selling tickets to an Event, we may release additional seats or additional dates for presentation of the Event. Such alterations do not affect the terms and conditions applying to tickets purchased before the release of additional seats or dates and do not entitle you to claim a refund for tickets purchased prior to the release of additional seats or dates.
• In the event of cancellation and major changes to an Event, LJP will make reasonable attempts to communicate the ticket-holder’s options by email and/or phone to the person who purchased the tickets. If the ticket-holder is not opted in to receive email or other communications from LJP, or is not the person that purchased the tickets, it is the ticket-holder’s responsibility to contact LJP Patron Services to be advised of changes or options.

Pre-performance reminders

For your convenience, we email a series of pre-performance reminders to ticket-holders that contain useful information 7 days, 48 hours and day-of your performance for shows in our main season. You may also receive text message and/or robo-call reminders, especially if there is unusual or urgent information to impart. To receive this and other LJP communications, ensure you provide your email address and mobile phone number when purchasing tickets and that you are opted in to receive communications from LJP. Contact Patron Services to check or update your preferences.

Patrons and staff are welcome to use UCSD Community Service Officers (CSOs) for an escort to their cars by calling (858) 534-9255 (WALK). Community Service Officers (CSOs) offer this service from sunset to 1am every day of the year. After 1am, this service may be handled by other police department personnel.  If you have more questions about security please contact UCSD Police at (858) 534-4357 (HELP).

UC San Diego, along with all the UC campuses, became a Tobacco and Smoke-free campus in January 2014. This means that smoking, the use of smokeless tobacco products, the use of unregulated nicotine products and the use of electronic smoking devices (which includes e-cigarettes) is strictly prohibited on all University controlled properties including La Jolla Playhouse. Visit smokefree.ucsd.edu for complete information.

Any items that are found in the theatres are logged in Lost and Found by Playhouse staff. If you lose an item, please get in touch with Playhouse Reception at (858) 550-1070 or contact the Patron Services team at [email protected] or (858) 550-1010 and they will do their best to help locate your item.

• The sale of tickets for an Event and attendance at an Event are subject to these Terms and Conditions of La Jolla Playhouse. These terms apply to both the original purchaser / ticket-holder and any subsequent ticket-holder, and you agree to those terms by acquiring an Event ticket and/or seeking to attend an Event. By purchasing a ticket on behalf of someone else, you undertake to inform them of those terms.
•  ‘La Jolla Playhouse’, ‘The Playhouse’, ‘LJP’, ‘the company’, ‘we’, ‘our’ and ‘us’ means La Jolla Playhouse. 
•  ‘You’ means the person seeking to purchase or acquire a ticket to an Event, the person holding a ticket to an Event and the person seeking to attend an Event.
•  ‘Event’ means a performance or other show or performance arranged or presented by us or for which we sell tickets.
• ‘Authorized ticket seller’ means us or a person or company authorized by us to supply tickets to an Event.
• ‘Venue’ means one of LJP’s theatres, or any venue where LJP is holding a performance.
• These Terms and Conditions also apply to tickets issued by other authorized ticket sellers (if any). Tickets and attendance may also be subject to the Venue’s terms and conditions. To the extent of any inconsistency, these Terms and Conditions and any additional terms and conditions notified by us at the time of sale, will prevail over the terms and conditions of the authorized ticket seller and other venue.

• Prices listed are displayed in US dollars. Fees are included in the listed price.
• Each person must have a ticket regardless of age. No entry to the venue will be granted without a ticket.
• When charged, handling fees are not refundable. Fees help La Jolla Playhouse ensure that seats are filled, and assist to provide and maintain services for audiences, administrative costs, upkeep of systems and credit card fees. 
• A maximum ticket limit may be imposed. The maximum number specified may apply to the run overall of an Event, or each performance of an Event. We may refuse to accept orders which exceed the maximum ticket limit. Tickets purchased in excess of a ticket limit may be canceled without notice. We will make reasonable attempts to contact the purchaser in this instance. 
• The price of single tickets may differ from a ticket purchased as part of a subscription package.
• We may require you to collect tickets at the Venue / Will Call.
• Subscription tickets are mailed to the purchaser / Subscriber before the Season commences, in April – May. 
• All tickets should be checked by the ticket holder upon purchase, as mistakes cannot always be rectified due to availability. 
• All tickets are subject to the Playhouse’s exchange and refund policies. 
• Defaced or altered tickets will become void and the holder may be refused admission.
• Tickets cannot be resold for commercial gain by unauthorized ticket sellers. Re-sold tickets may be invalidated, and the holder may be refused admission.
• The Playhouse reserves the right to alter or vary the content or timing of any part of an Event in circumstances beyond its reasonable control without obligation to make refunds or exchanges.
• All attendees are expected to conduct themselves in a courteous manner and be respectful of others in line with the Playhouse’s Workplace and Community Safety Policy. 
• If all or any of the Event is planned to take place outdoors it will take place regardless of weather conditions (unless deemed unsafe, and in that case ticket holders will be contacted by email and/or text message). There are no refunds for bad weather at indoor or outdoor events. We recommended dressing appropriately for an outdoor Event.
• If the Event that you have booked is rescheduled, changed, moved or cancelled, the Playhouse cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related goods, services or compensation.
• The Playhouse cannot accept responsibility for any loss or damage to personal property brought to the Event.
• Audiences cannot bring animals to Events. ADA-recognized service animals are welcome. A service animal must sit under the guest’s seat or at their feet. Service animals are not permitted to sit in the aisle or on seats.
• Please check Event details, timings and parking and public transport information prior to travelling as these may be subject to change.

Tickets are sold subject to all terms and policies of the Playhouse listed at lajollsplayhouse.org/terms.

• La Jolla Playhouse and our partner venues are the authorized ticket seller for La Jolla Playhouse events, unless otherwise specified on our website for specific events. We strongly recommend you only purchase tickets from an authorized ticket seller. You can contact our Patron Services team to confirm if a ticket seller is authorized. 
• If you purchase tickets from an unauthorized seller you risk that these tickets are fake, void or have previously been canceled and that you may be refused admission to the event. Patrons purchasing tickets through third-party ticket brokers, such as Vivid Seats, StubHub, Craigslist or individuals reselling their tickets, assume full risk for potentially fraudulent tickets purchased or obtained through unauthorized vendors. 
• La Jolla Playhouse cannot validate or replace tickets that were not purchased through us directly. We cannot reprint or give refunds for invalid or duplicate tickets created by unscrupulous vendors or a ticket sold for a higher price than the printed face value. 
• La Jolla Playhouse tickets may not be resold for a price higher than the original admission price. 
• Tickets may not be used for advertising, promotion, contests, giveaways, sweepstakes or other purposes without the express written consent of La Jolla Playhouse.

La Jolla Playhouse accepts the following forms of payment: 

• Subscriptions – Visa, MasterCard, Amex, Discover, personal check, cash. 
• Single tickets – Visa, MasterCard, Amex, Discover, cash. Checks cannot be used for single ticket purchase. 
• Payment is required at the point of purchase. Tickets cannot be reserved or held for later payment. 
• Cash can only be accepted in person, not by mail.

• Subscribers enjoy unlimited exchanges throughout the year, fee-free, subject to availability.  This is one of the most popular subscriber benefits. Some conditions apply, see below. 
• Single ticket holders can exchange tickets for a $19.50 fee per ticket, plus the outstanding value of any upgraded ticket. Fees help La Jolla Playhouse ensure that seats are filled, and assist to provide and maintain services for audiences, administrative costs, upkeep of systems and credit card fees. Some conditions apply, see below. 

How to request an exchange 

If you need to exchange to another performance of the same show, please our Patron Services team on (858) 550-1010  for the most up to date seat availability. The exchange will be administered over the phone. You will be asked to bring your original tickets on your new performance date to present to Will Call when you collect your new tickets. Exchanged tickets cannot be mailed. 

Conditions of ticket exchange: 

• All exchange requests must be received at least 24 hours prior to your scheduled performance or 24 hours prior to the new performance – whichever comes first.
•  Exchanges are not available after the performance date has passed. 
• Exchanges can be accommodated for another date within the same production, not to switch between productions. 
• If seats in the same price category are not available, we will attempt to upgrade you. A difference in ticket price may apply if the available seats are in a more expensive section of the theatre, or on a date with more expensive tickets.  
• If the only available seats are in a section of the theatre with cheaper ticket prices or a performance date with cheaper tickets, we will notify and discuss options with you. Sorry, there are no refunds for exchanging in this case.

La Jolla Playhouse is pleased to offer a Satisfaction Guarantee for Premium Fixed Seat and Design-Your-Own Season subscriptions.

Should you decide to cancel your subscription during the season, you can credit your purchase towards any future La Jolla Playhouse performance, donate your tickets to our nonprofit cause, or receive a refund for the balance of your unused tickets. 

Some conditions apply:

• The Satisfaction Guarantee is offered for new and renewed Premium Fixed Seat and Design-Your-Own Season subscriptions. 
• Refund processing may take 2 – 4 weeks from the date of your request. Our Patron Services team will confirm with you when your refund is processed in La Jolla Playhouse’s system. You may wish to contact your financial institution for processing times on their end. 
• The Satisfaction Guarantee refund is equal to the face value of any unused tickets within your subscription, excluding any handling fees that may be applied. 
• Refunds cannot be issued for past performances, i.e. tickets that have been used.
• Any refund payable for a ticket will be made to the original purchaser of that ticket. Refunds will not be issued for tickets purchased from a reseller or an unauthorized seller.
• Handling fees are not refundable. Fees help La Jolla Playhouse ensure that seats are filled, and assist to provide and maintain services for audiences, administrative costs, upkeep of systems and credit card fees.
• We understand that families may experience the loss of a loved one that held upcoming tickets. In this instance, please contact Patron Services at (858) 550-1010 for assistance.

As one of the benefits of their subscription, premium 6-Play subscribers enjoy a 20% discount on extra tickets all year. This discount is applicable for the six mainstage shows in any season, and not for any shows or events outside the mainstage season. The discount is available on Area 1 and Area 2 seating and excludes Gold Circle seats. The discount is subject to availability, and La Jolla Playhouse reserves the right to change the discount if necessary. 

Other discounts may be made available to subscribers through the year, and these will be communicated separately by email. 

Please ensure you are opted in to receive important communications from La Jolla Playhouse by email and text message. To check or add contact details, contact Patron Services at (858) 550-1010.

We send pre-performance reminders by email and text message to help ensure you are aware of your performance dates. 

Unused tickets cannot be refunded. If you have accidentally missed a performance, you can contact Patron Services at (858) 550-1010 within one week of the missed date and purchase a replacement ticket for $20 for the same production. Please note that seat location is not guaranteed, and subject to availability.

If you can’t attend a performance, we encourage you to exchange dates (see above), donate your tickets, or give your tickets to a friend. 

Please ensure you are opted in to receive important communications from La Jolla Playhouse by email and text message. To check or add contact details, contact Patron Services at (858) 550-1010.

Single tickets are non-refundable. If you are unable to attend a performance, you can:

• Exchange into another performance. You pay the difference if the new tickets are a different price, and an exchange fee may apply. 
• Give your tickets to a friend.
• You can consider donating the value of your tickets to La Jolla Playhouse. Donations support the development of new works, community outreach programs and much more. Ticket donations are tax deductible.

Refunds are issued only if an event is canceled (and not re-scheduled to be performed at another time), and the following exceptions:

• Permanent relocation outside of San Diego County. Ticket/s must be returned prior to the scheduled performance(s). Contact Patron Services our Patron Services team at [email protected] or (858) 550-1010. We will ask you for a forwarding address and that you mail the physical tickets back to us. 
• Illness that prevents the ticket holder from attending the performance. Contact Patron Services our Patron Services team at [email protected] or (858) 550-1010. These requests must be made prior to the performance. We will ask that you mail the physical tickets back to us. 
• We understand that families may experience the loss of a loved one that held upcoming tickets. In this instance, please contact Patron Services at (858) 550-1010 for assistance. 

Refunds are issued in the following manner:

• Cash and check purchases are refunded with a check. Check payments are made payable to the person who originally signed the check that was used to pay for the ticket(s) that is to be refunded, or the primary account name for cash transactions.
•  All credit card purchases are refunded to the same credit card that was given to purchase the tickets. In the event that the credit card is not active at the time the refund is processed by LJP, the customer must contact the bank that issued that credit card to make payment arrangements from the bank to him/her. 
• Refund processing may take 2-4 weeks from the date of your request. Our Patron Services team will confirm with you when your refund is processed.
• Handling fees are not refundable. Fees help La Jolla Playhouse ensure that seats are filled, and assist to provide and maintain services for audiences, administrative costs, upkeep of systems and credit card fees.

Installment payments are offered to subscribers who subscribe early, by the renewal deadline, which is usually in December or January. A $10 handling fee and some conditions apply. 

To take advantage of the pay in installments option, indicate this on your renewal form in the relevant section, or call Patron Services on (858) 550-1010 prior to submitting your subscription booking. 

• Three installments – the total cost of your subscription order is divided into three installments. The handling fee is added to the first installment.
•  Payment dates are as follows:
  1. The day you place your order: 34% + $10 handling fee  
  2. February 1st: 33%
  3. March 1st: 33%
• Your subscription tickets are mailed in April/May. 

Some conditions apply:

• The same credit card must be used for all payments. The credit card must be valid beyond the end of the month of the last installment. 
• To pay in installments, you must subscribe on or before the renewal date listed on the LJP website and in renewal communications. 
• You must provide an email address and phone number and consent to LJP communications to receive reminders in advance of these payment dates.
•  If any remaining payments fail, your order may be canceled.
• This option is only available for subscriptions, not available for single tickets.

6-Play Subscribers can opt into Auto Renew your subscription each year. An option is included in the renewal form that is mailed to you. If you elect to auto renew your 6-Play subscription each year, we will indicate this when we mail you about the next Season of shows with a reminder to ensure that your credit card details are up to date. We will email you a reminder before the payment is taken from your credit card. If you would like to opt out of auto renewal, call Patron Services on (858) 550-1010. 

Some conditions apply:

• Your credit card must be valid beyond the renewal deadline date or the date of auto renewal payment, whichever is first. 
• To opt in to auto renewal, you must indicate this on the renewal form mailed to you or when you contact Patron Services to renew your subscription.
• You must provide an email address and phone number and consent to LJP communications to receive reminders in advance of payment dates.
•  If any payments fail, your order may be canceled.
• This option is only available for 6-Play subscriptions, not available for Design-Your-Own subscriptions or single tickets.

Find parking information here.

The cost of parking is covered by La Jolla Playhouse and provided as a benefit for subscribers only. The benefit includes free parking for one car per subscriber “household” per show for the shows within your subscription package only. Free parking cannot be provided for more cars or for events outside your subscription package. 

Parking information is mailed and/or emailed to subscribers prior to your shows. Keep this information with your tickets and remember to bring it with you to the theatre. 

UC San Diego operates campus parking lots. If you do not register your parking session, you may get a citation. All parking inquiries go directly to UC San Diego Parking. If you’re experiencing a parking issue, please call (858) 534-8108 for assistance. 

Please ensure you are opted in to receive important communications from La Jolla Playhouse by email and text message. To check or add contact details, contact Patron Services at (858) 550-1010.

If you have lost your tickets, please contact Patron Services. In most cases lost tickets can be replaced with reprinted tickets. We will ask you to confirm the details of the booking to do this. Please contact us as soon as you realize you have mislaid your ticket/s.

At the theatre – You may also visit Patron Services at Will Call. With valid ID and/or Order Confirmation number, they can issue reprinted tickets.

We want everyone to enjoy their time at La Jolla Playhouse and ask that all visitors be kind to our team and each other. To foster the best possible environment, all individuals are expected to conduct themselves in a courteous manner and be respectful of others. Read our Community and Workplace Safety Policy here.

Read our latest Health and safety information, including policy related to Covid 19, here.

We welcome and encourage open discussion within La Jolla Playhouse’s social media and communications channels. We reserve the right to moderate, remove or reject (not publish) any comments. Read our Social Media Community Guidelines here.

You can view our privacy policy relating to our website and your personal information here.

From time to time, La Jolla Playhouse runs promotions, games of chance or competitions. Terms and conditions can be found here.